Shipping and Returns

Shipping Policy

Shipping Times
Orders within the U.S. should arrive within 2-3 weeks after your approval of artwork. Items ordered during the holidays could take up to 4 weeks. We strive to make sure you are updated every through every step. If there is a delay we will contact you with an estimated time frame.

Shipping Cost
We offer FREE  shipping on all orders over $50+.
For orders under $50 in the USA, we charge $7 flat rate shipping.


Please be sure to review your confirmation email. Please reach out to us at if you need to make any updates to your shipping address. We can not make changes after 48 hours.

Return Policy

Because the products that Paw Prints Custom Gifts offers only personalized products we are not able to offer returns. We collaborate with you to get the best possible results. You should receive a proof to review within 48 hours of your order for your approval. 

However, if your order arrived damaged  please follow these steps:

Order arrived damaged? Please send a photo of the damaged item to and we will get working on a replacement for you. 

You should expect to hear from our customer care team within 24 hours.